- Brand Name: Sony
- Item Weight: 1.81 pounds
- Product Dimensions: 9.1 x 1.5 x 7.6 inches
- California residents: Click here for Proposition 65 warning
- Item model number: BDPS3700
- Batteries: 2 AAA batteries required. (included)
- Color Name: Black
Stream from various entertainment services and watch Blu-Ray movies-all from one device. Upscale to Full HD, while also enjoying premium sound and stronger, faster Wi-Fi connectivity with MIMO compatibility. Share mobile content on your TV with Mira cast screen mirroring and even learn more about...
I normally love Sony products, but this Blu-Ray player truly sucks! It's biggest problem is with the wifi streaming (which is why I bought it in the first place. During streaming (mainly Amazon Video but I've also heard it happens with Netflix too) the playback will completely freeze the unit. It will literally freeze to where you cannot power off. I have had to unplug the power supply to the unit-and when that occurs the unit loses all of its network settings and has to be re-set up (this includes all the logins and passwords to the apps too). Firmware updates do not help either. Sony's only answer is to reset the unit back to default-which helps briefly. I have been lucky enough that the Blu-ray function has been OK-but other reviews tell a different story. Sony knowingly put out an inferior product and have no answers or updates to fix it. If it were possible I would rate it with no stars. Save your money and buy a better rated unit.
One major flaw on an otherwise good player. This player works great...until your disc gets stuck in it. On two separate units, we had a problem where the "child lock" feature turns on and can't be turned off. This happened once, so we returned the player. It just happened again on a second machine. Now we've lost two discs. Sony customer support was no help at all. All of the fixes were useless. You'll see several other posts noting the problem; it appears to be a serious problem with the unit that Sony can't solve. We've tried the unlock process on the remote. We've tried a power reset. We've tried a firmware update. Nothing works. And, if we're batting 0/2 with this problem, on two completely different units,you can bet that there's a good chance your player will have this problem, too.
Bluray worked fine for 1 1/2 weeks. Then the tray wouldn't open and the message of a "child lock" appeared on the screen. I didn't knowingly turn on any child lock nor did I find any way to fix this. Went to Amazon product page and noticed that there had been NUMEROUS reports of this problem with no fix - despite the fact that this DVD player is rated 4 stars overall with 208 reviews. (Several suggestions were offered - some as Sony comments to the complaints, but none of them worked.) Tried contacting Sony customer support - a totally worthless adventure. After calling their support number and going thru their menus to my product class, the line went dead, twice. Tried going to Sony chat and got a website that looked like it was under construction. Selected my product class and nothing happened. Tried going to their product page and selected my product and support. It directed me back to the website under construction. I'm sure Sony is fully aware of this product problem, but making it so difficult to reach any representative about this issue is unforgivable. Most of the previous complaints also noted this which reinforces my opinion and that I am not alone in this viewpoint. I'm returning the unit to Amazon and will avoid Sony products in the future. This is not only a product failure, it's a Sony Marketing failure too. Customers will understand that product failures do occur and can show some tolerance, but when the company shows no responsiveness, then their name and future sales get permanently tarnished.